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We believe that ordering fabric and quilting supplies should be just as much fun as quilting itself. If we ever fall short of our goal, please tell us and give us the opportunity to make things right. We value your friendship and trust above all and endeavor to make sure you want to shop with us again! SHIPPING CHARGES: Our shipping charges are based on the value of the merchandise being purchased. For web orders being shipped within the United States, the Standard Shipping charges are as follows: Purchases up to $10.00 $2.99 from 10.01 to 20.00 $3.99 20.01 to 30.00 $4.99 30.01 to 40.00 $5.99 40.01 to 60.00 $6.99 60.01 to 100.00 $7.99 over 100.00 $8.99* *FREE Standard Shipping on ALL Orders of $100 or More!, including phone and mail orders! To receive free Standard Shipping place at least $100 of items in your cart and choose Standard Shipping as your shipping method. Offer is valid for a limited time for orders being shipped within the United States. Please note: During special sales and promotions, your order may be delayed 5-7 days due to high volume. Sales Tax The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment. Items sold by Julie's Pins and Needles and shipped to within the State of Florida are subject to tax. For sales tax purposes, electronically delivered products (e-books, e-documents, and electronically delivered software) ship to your credit card billing address. No sales tax incurs when purchasing gift certificates; however, purchases paid for with gift certificates may be subject to tax. How Tax Is Calculated If an item is subject to sales tax in the state to which the order ships, which would be the State of Florida, the tax is generally calculated on the total selling price of each individual item. Note that many factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged. For example, tax law changes may occur between order placement and credit card charge authorization that could result in an increase or decrease in taxes charged. We also offer a number of flexible shipping options that could change the calculation of sales tax. Thus, we cannot know with certainty how allocations of shipping charges and promotional discounts apply to individual items when we quote estimated taxes at the time your order is placed. Effect of the Internet Tax Freedom Act Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers. Remote sellers (including Internet retailers and catalog companies) are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes. The Internet Tax Freedom Act (ITFA) expires on November 1, 2014. Please note, the ITFA is intends to prevent state and local governments from imposing new or discriminatory taxes on Internet transactions and on Internet access. Despite the name of the Act, ITFA does not preclude state and local governments from imposing existing sales tax collection requirements on companies selling over the Internet. Returns Our products may be returned for a store credit within 30 days of original purchase, provided they are unopened and in "like-new" condition. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number. Items sold as a part of a daily deal are "final sale". Since they are offered at a deep discount, we will not refund these items. Feel free to resell them you'll probably make a profit! Damaged Goods Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email customer service and we'll get you a label to send it back. An identical (where available) replacement item will be sent to the buyer at no additional cost. Obviously, with fabric, sometimes the item will no longer be available, in which case we will do our best to replace it with a similar item. As stated above, all returns must include the original receipt, your e-mail address, shipping address and phone number. You will receive a refund approximately 3 weeks after we receive the package. Once we receive items back in our warehouse your refund will be issued to your original method of payment. Send all Return items to: Shipping Department Julie's Pins and Needles 14911 Main Street Alachua, FL 32615